PRODUCTION STATUS AND SHIPPING TIMES
Q: I placed my order and my card was charged. When will my order ship?
A: We create all of our products to order, just for you, in our warehouse in Aurora, CO. Orders typically take about 3-7 business days to produce.
Q: How will I know when my order has shipped?
A: As soon as your order ships, you will receive a shipping confirmation email with your tracking number.
Q: How long will it take for my order to arrive once it has shipped?
A: Depending on the postal option and your proximity to our Aurora, CO warehouse, shipping typically takes 3-5 business days. If the address is international or an APO/FPO, it will take longer depending on your location.
Q: What does “Awaiting Fulfillment” mean?
A: “Awaiting Fulfillment” means that we have received your order and it will promptly be put into our line of production. As soon as it is put into production, the status will change to “Awaiting Shipment.”
Q: What does “Awaiting Shipment” mean?
A: “Awaiting Shipment” means that your order is currently in production. This process usually takes between 5-7 business days. Once your entire order has been created and double checked, it will be shipped out.
SHIPPING TO AN APO/FPO
Q: Do you ship to APO/FPO addresses?
A: We do. Please ensure that the formatting for the address is 100 percent correct so that there are no issues when shipping your order. Here is an example of a properly formatted APO/FPO address:
NAME: JOE THANK YOU
COMPANY (FPO ONLY): USS BULLETS BOTH WAYS
STREET 1: UNIT/PSC 1234
STREET 2: BOX 1234
STATE: ARMED FORCES PACIFIC
COUNTRY: UNITED STATES
*Please note that incorrect addresses will severely delay your order.
Q: Do you ship your products internationally?
A: No. Currently we only are shipping items within the USA. We hope to expand this offering in the future.
RETURNS / EXCHANGES
Q: How do I go about exchanging my product?
A: We accept exchanges within 60 days of your order date. If the product is still available for purchase, we are happy to exchange. If not, we can issue a store credit for a different design option. These items cannot have been worn or washed in order to be accepted. To make an exchange, please send back the item with the original invoice (if you still have it) and a summary explaining why the exchange. We will email you once we receive it and put it back in production. Your exchange will be sent out within 5-7 business days.
Q: How do I return my product?
A: Only static products can be returned for a refund. Your item cannot be worn or washed and you will need to send your item back to: Chipper Shipper 2202 S Nome CT, Aurora, CO 80014. We will email you once we receive it and process your refund. The money will be back in your account within 72 hours.
Q: There was an issue with my order. What should I do?
A: Contact Customer Service and we will correct right away.